COVID-19 UPDATE 05/01/2021. Under the latest Government guidance, we remain open for face to face appointments. Please contact us if you have any queries not covered on the following information page. More information
113 Wycombe road (Southview Road entrance),
Free on site and adjacent street parking.
During the course of your treatment at The Southview Clinic, the clinic practitioners, Alexandra and David Reynolds necessarily need to hold some of your personal information. For example, we need to hold your contact details for appointment purposes and we also need to store your clinical notes on the premises as a basic requirement of our clinical professional standards. Assessment notes will likely contain confidential personal information such as your medical history and details of previous and current treatment episodes.
We would like to make it clear that we will never pass any of your contact details to a third party and under no circumstances pass on any of your clinical records unless you have given your expressed written consent in cases where medical reports are required as part of your treatment. If you have been referred to us by a medical practitioner, then a discharge letter is often sent on completion of treatment. You have every right to see these letters or any other records pertaining to your treatment if you officially request to do so via a ‘subject access request’. We will always be happy to assist you in any request in this regard with no detriment to your ongoing treatment at the Southview Clinic. We can also confirm that your data will not be used for any automated profiling purposes.
You also have the right to have to have your personal data deleted on request and to withdraw treatment consent. However, we are required to retain notes pertaining to treatment episodes and any withdrawal of treatment consent would result in termination of your treatment episode.
Clinical notes no longer in use are securely archived after two years and securely destroyed on-site by a specialist company after eight years for an adult and at their 25th birthday for a child.
All our clinical records are stored securely on the premises and are unavailable to anyone except our authorised clinicians, Alexandra and David Reynolds. Personal contact details are used solely for appointment purposes and are stored securely on the premises and or on password protected devices.
If you have any concerns regarding how the Southview Clinic handles your data, you are entitled to complain directly to the Information Commissioners Office (ICO).
If you have any queries regarding how we store your data or any other issues regarding data protection at the Southview Clinic, then please ask to speak to the Southview Clinic registered data controller and clinic director David Reynolds.